Return & Exchange FAQ
To start a return please contact us from Monday – Friday 9:00 AM to 5:00 PM PST or by sending an e-mail with your order # to [email protected]
We hope that you will be delighted with your items however, if you would like to return your items for any reason at all, you may do so within 30 days of receiving your order. Items returned must be in a new and unused condition and are the responsibility of the customer until they are received by PlugPlay Vapes.
If your order was cancelled we process your refund immediately. Most refunds will post back to your account within 24-48 business hours. However, depending on your bank it may take up to 5-10 business days for it to be visible in your account.
If you are returning products we will process your refund within 48 business hours of receiving your package back to our warehouse.
In the unlikely event that an item sent to you is found to be faulty, simply begin the return process by contacting us, we will take care of shipping costs to receive the item back to our warehouse. Once we have received the item back your refund will be issued within 48 business hours. If you’d still like to receive the product you will then need to place a new order.
While we take every care to ensure that you are sent the correct items, mistakes can occasionally be made. If you find that you have received the wrong products we will happily replace them with the correct items at no charge to yourself.
Simply start the return process by contacting us from Monday – Friday 9:00 AM to 5:00 PM PST or by sending an e-mail with your order # to [email protected] You will then be provided with a pre-paid shipping label to ship the incorrect item(s) back to us. Once we’ve received the items back to our warehouse we will ship out your replacement item(s) within 48 hours.
Shipping FAQ
We do our very best to process every order within the same hour of it being placed. Depending on the size of your order it could take up to 24 business hours to process after the order has has been placed. If your order is placed before 12:00 PM PST, your order will usually ship the same day. If your order is placed after 12:00 PM PST, your order will be shipped the following business day.
Our normal business hours are Monday-Friday from 9:00 AM to 5:00 PM PST excluding national holidays. Any orders placed after 12:00 PM PST on Friday are shipped first thing Monday morning.
Rates for shipping within the USA are calculated based on one simple price for any order no matter how much your purchasing.
Shipping costs are displayed automatically for you in your shopping cart as you place your order. We’re continually trying to find ways of decreasing the cost of shipping and handling so we can pass these savings on to our customers.
USPS Priority Shipping = $7.95 (Free on all order over $100!)
We use the United States Postal Service to ship all of our orders. We have found the USPS to be the most affordable solution for our customers and provides the fastest delivery times.
First, we ask that you not open the product that was shipped to you. In the case you are sent a wrong product we will provide a return shipping label and ship you your correct producct right away. Please contact us via phone, email or live chat so that we may help you find your order. Please have your order number handy to expedite your request.
